When will my rewards be shipped?
Our current estimated ship date is February 2019. We are committed to delivering rewards as quickly as possible! Why February? There are many steps in the manufacturing process. Final sample approval, safety testing, bulk manufacturing, inspecting, and then freight shipping to our fulfillment centers (which takes 30 days on it's own). These things add up with time and I wanted to be sure we set a realistic delivery schedule. We have previously run a successful Kickstarter project, manufactured our product and got it into the market. We learned an incredible amount along the way, overcame numerous challenges, and we now have solid expectations and experience. While there are always risks, challenges and unexpected hurdles, this project is significantly less complicated than our previous project, and are quite hopeful to stay on schedule. We will always be transparent about our manufacturing and fulfillment processes. As a backer you will have an inside look each step along the way as we send consistent updates about our progress.
Last updated: December 07, 2018 17:22
How do I learn to make a flipbook?
Easy! Follow my YouTube tutorials to learn at any skill level. I share flipbook videos and have many more tutorials on the way. Here’s a link to my channel: https://www.youtube.com/user/andymation
Check out this tutorial to learn where to start: https://youtu.be/Un-BdBSOGKY
Even if all you can draw is a stickman, you can animate! Have fun and get creating! And don’t forget to send me a link to your flipbooks so I can see what you’ve created.
Last updated: June 18, 2018 10:58
Do you deliver to my country?
Yes we ship worldwide!
Last updated: June 18, 2018 10:57
Why is shipping to my country so expensive?
We are doing everything we can to make the Flipbook Kit available to everyone worldwide and to make shipping as low as we can find for different areas worldwide. The Flipbook Kit alone is 2.9 lbs (1.2 kg) and each 8X Paper Pack is 2 lbs (.89kg). It is quite a heavy item to ship.
Additionally for EU shipments, the shipping fees include all VAT costs which are quite high themselves even apart from shipping costs. All European and worldwide shipping (other than US, Canada, Australia & New Zealand) will be done through our fulfillment center in the UK.
We are not making any profit on shipping costs. We will continue searching for less expensive shipping methods along the way. That also includes EU VAT costs which are also quite high themselves even just apart from shipping costs. All European shipping will be done through our fulfillment center in the UK. We have done everything we could to find the least expensive shipping option.
Last updated: June 18, 2018 10:56
Current Estimated Lock Order Date: January 2019
Current Estimated Shipping Date: November 2018Last Updated At: 06/07/18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Why can’t I log into my account?
Request a login link to your survey by entering your email here:
BackerKit will send you an automated email with an invite link to whatever email you pledged with.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
Can I upgrade or get multiple copies of my pledge?
This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.